Shipping
SHIPPING POLICY
At Hautefull, we want your shopping experience to be as easy and transparent as possible. Below you’ll find important information about order processing, shipping, delivery times, tracking, and international orders.
ORDER PROCESSING
Orders are typically processed within 1 to 3 business days.
During busy periods, holidays, promotional events, or periods of high order volume, processing may take a little longer.
Once your order has shipped, you will receive tracking information when available.
DELIVERY TIMES
Orders typically arrive within 1 to 4 weeks after shipment.
Delivery times may vary depending on your location, product availability, shipping carrier, and other factors outside of our control.
Please keep in mind that delivery estimates are not guaranteed. Weather, carrier delays, customs processing, holidays, and other circumstances may affect delivery times.
SHIPPING RATES
We offer FREE Standard Shipping on U.S. orders.
For international orders, available shipping options and rates will be calculated and displayed during checkout based on your destination.
From time to time, we may also offer special shipping promotions.
EXPEDITED SHIPPING
Expedited shipping may be available for select orders and destinations.
Available expedited shipping options and their cost will be displayed at checkout when applicable.
Please note that selecting expedited shipping speeds up the shipping method but does not necessarily reduce order processing time.
ORDER TRACKING
Once tracking information becomes available, you will receive a shipping confirmation email containing your tracking number.
Please allow some time after receiving your tracking number for the carrier’s system to update.
In some cases, tracking information may take a few business days to begin showing movement.
INTERNATIONAL SHIPPING
We currently ship to select international destinations, including locations within North America, Europe, Australia, and New Zealand.
International delivery times may vary depending on the destination and customs processing.
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are determined by local authorities and are the responsibility of the customer.
Orders shipped within the United States are not subject to international customs fees.
MULTIPLE PACKAGES
If your order contains multiple items, you may receive them in separate packages.
Items may ship separately based on product availability and fulfillment location. This allows us to send available items without unnecessarily delaying your entire order.
You will not be charged additional shipping fees simply because we choose to ship your order in multiple packages.
If you receive only part of your order, please check your shipping confirmation and tracking information, as the remaining items may still be on the way.
ADDRESS CHANGES
Please review your shipping address carefully before completing your purchase.
If you notice an error after placing your order, contact us as soon as possible at info@hautefull.com
We will do our best to make the requested change, but once an order has entered processing or has shipped, we cannot guarantee that the shipping address can be changed.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be shipped again.
LOST OR MISSING PACKAGES
If your tracking information shows unusual delays or you believe your package may be lost, please contact us.
We will review the tracking information and, when appropriate, work with the shipping carrier to investigate the shipment.
Please note that Hautefull is not responsible for packages confirmed as delivered by the carrier to the address provided at checkout. However, please contact us if you experience a delivery issue and we will do our best to assist you.
FREE SHIPPING
Do you offer free shipping?
Yes. We offer FREE Standard Shipping on U.S. orders.
International shipping rates are calculated at checkout based on the destination.
From time to time, we may offer additional free shipping promotions. Any applicable terms will be displayed as part of the promotion.
WHY IS MY ORDER ARRIVING IN DIFFERENT PACKAGES?
If you order multiple items, your products may be shipped separately based on availability and fulfillment location.
You may therefore receive one item before another. Don't worry if your entire order does not arrive in the same package. Your remaining items may already be on their way.
QUESTIONS ABOUT YOUR SHIPMENT?
If you have questions about your order, tracking information, or delivery, please contact our customer support team. We’ll be happy to assist you.