FAQ's

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at info@hautefull.com

Q. Where do you ship from?

A. We ship from our partnered warehouses in New Jersey, USA, UK and China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Q. How long will it take for my items to arrive?

A. Orders typically arrive within 1 to 4 weeks. Delivery times may vary depending on your location, product availability, shipping carrier, and other factors. Once tracking information becomes available, it will be provided so you can follow your order’s journey.

Q. How long will it take to receive a tracking number?

A. It will  typically take about  4 business days.

Q. Where can I place an order from?

A. We currently accept orders from North America, Europe, Australia, and New Zealand.

Q. Is shipping FREE?

A. Yes, shipping is Free  on all items. 

Q. Where is you company located?

A. We have our office in New Jersey but our warehouses are in the US, UK and China.

Q. Which currency will I be charged in?

A. We processes orders in USD, AUD, CAD and GBP based on the currency with which you added products to your cart. If you complete your checkout via PayPal, then you will checkout using USD currency converted at the latest exchange rate automatically.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours.

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to info@hautefull.com

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal

Q. Is Checkout on this site safe and secure?

A. Yes. Our checkout process is safe and secure. Your payment information is protected using secure, encrypted technology, and we do not store your full payment details.

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Q. Will I (the customer) have to pay customs?

A. Orders shipped within the USA are not subject to customs fees. International orders may be subject to customs duties, taxes, or import fees depending on the destination country. Any applicable charges are determined by your local customs authorities and are the responsibility of the custom.