Returns and Refunds
RETURNS & REFUNDS
We want you to love your Hautefull purchase. If something isn’t quite right, we’re happy to accept eligible returns within 30 days of delivery.
30-DAY RETURN POLICY
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be unworn, unused, and in its original condition and packaging.
Please contact us before sending your return. Items returned without prior authorization may not be accepted.
RETURN SHIPPING
For your convenience, Hautefull can provide a prepaid return shipping label for eligible returns. The cost of the return label will be deducted from your refund.
We will let you know the cost of the return shipping label before your return is processed.
If you receive an incorrect, damaged, or defective item and we determine that the issue was our error, you will not be responsible for the return shipping cost.
Please use the return label provided and follow the return instructions we send you.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible. Please include your order number and clear photos of the item and packaging so we can review the issue and make it right.
SALE ITEMS
Items purchased during regular sales or using promotional discount codes may be returned as long as they meet our return requirements.
Items specifically marked Final Sale or Clearance cannot be returned or refunded.
BUY 3 GET 1 FREE & OTHER PROMOTIONS
Purchases made as part of a Buy 3 Get 1 Free, bundle, free gift, or similar promotion are eligible for return subject to the terms of the promotion.
If returning one or more items means that your original purchase no longer qualifies for the promotion, your refund will be adjusted accordingly.
If a free item was included with your purchase and the qualifying items are returned, the free item must also be returned in its original condition.
If you choose to keep the free item, its selling price may be deducted from your refund.
REFUNDS
Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method, minus the cost of the prepaid return shipping label and any applicable promotional adjustments.
Please keep in mind that your bank or credit card company may require additional time to process and post the refund to your account.
Original shipping charges, if any, are non-refundable unless the return is due to an error on our part.
NON-RETURNABLE ITEMS
Certain items cannot be returned for hygiene, safety, or other reasons. This includes items that have been worn, used, altered, damaged after delivery, or returned without their original packaging.
Items specifically marked Final Sale or Clearance are also non-returnable.
If you are unsure whether an item is eligible for return, please contact us before sending it back.
EXCHANGES
If you would like a different color, style, or item, please contact us at info@hautefull.com
Because availability can change quickly, we cannot guarantee that a replacement item will be available. In some cases, the easiest option will be to return the original eligible item for a refund and place a new order.
ORDER CANCELLATIONS
If you need to cancel your order, please contact us as soon as possible.
We will do our best to accommodate your request, but we cannot guarantee that an order can be canceled once it has entered processing or has been shipped.
HOW TO START A RETURN
To request a return, contact us within 30 days of receiving your order.
Please provide your order number, the item or items you would like to return, and the reason for your return.
Once your return is approved, we will provide you with return instructions and, when applicable, a prepaid return shipping label.
Please do not send items back without receiving return instructions from us first.
QUESTIONS?
If you have any questions about a return, refund, or your order, please contact us at info@hautefull.com We’re happy to help and want to make your shopping experience with Hautefull as easy as possible.